This page is designed to assist users in resolving various errors prompted by 012_001_001_001. Please refer to the errors corresponding to the characters contained in the prompt to obtain the appropriate assistance.
If the error message reads as follows: Update failed. Please ensure the MCU is properly connected, then click "Restart Firmware" or retry the update.
Solution: Update failed. Please ensure the MCU connection is normal, and then click "Restart Firmware" or retry the update operation.
If the error message reads as follows: Please unload extruder first.
Possible reasons for this issue: When using QIDI BOX for printing, issues may arise due to manually feeding filaments into the QIDI HUB or due to the detachment of the PTFE tube.
Solution: Manually withdraw the filaments from the extruder.
If the error message reads as follows: The filament failed to enter the extruder. Please check if there is a blockage. If so, please clean it and try feeding again.
Possible reasons for this issue: The filaments is blocked, and the nozzle feed sensor is blocked.
Solution: X-Max 4 hotend clog / X-Max 4 extruder clog
If the error message reads as follows: The filament failed to enter the extruder. Please check if there is a blockage. If so, please clean it and try feeding again.
Possible reasons for this issue: The bending of the PTFE tube has caused difficulties in feeding, and there are impurities in the nozzle feeding sensor
Solution: X-Max 4 hotend clog / X-Max 4 extruder clog/Check whether the PTFE tube is bent/Clean the tool head feeding sensor
If the error message reads as follows: The extruder is not loaded with filament. Please check if the filament is installed correctly.
Solution: Check if the filaments have been correctly fed into the extruder.
If the error message reads as follows: Auto-loading filament failed. No replaceable slot found. Please manually load the filament.
Possible reasons for this issue: With automatic material replenishment enabled, all the currently printed filaments have been consumed.
Solution: Load enough filaments trays into the QIDI BOX and click to resume printing.
If the error message reads as follows: Auto-loading filament failed. Please check if the filament is blocked and clear it manually.
Possible reasons for this issue: The nozzle is blocked, and the PTFE tube is bent.
Solution: Manually withdraw the filaments from the PTFE tube and check if the PTFE tube is bent. Check if the nozzle is blocked.X-Max 4 hotend clog / X-Max 4 extruder clog
If the error message reads as follows: RFID read failed. Please unload the filament from HUB first.
Solution: First, exit the filaments in the QIDI HUB, and then read the RFID.
If the error message reads as follows: RFID read failed. Please check if the PTFE tube is installed correctly.
Solution: 1. Check whether the PTFE tube is bent, which may cause feeding failure. 2. Check whether the PTFE tube is installed properly.
If the error message reads as follows: RFID read failed. Please reload the filament.
Solution: Re-load the filaments into the QIDI BOX.
If the error message reads as follows: Unable to recognize loaded filament. Please check if the filament is installed correctly and unload it from HUB.
Solution: Manually exit the filaments that have already passed through QIDI HUB.
If the above methods fail to resolve the issue, please contact our after-sales customer service.