| Category | error | Description of the error |
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Tool Head error |
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Use your spare hot end for replacement. If the error disappears after replacing the hotend, then the original hotend is damaged. If the reported error persists after replacing the hot end, contact after-sales support.
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1. It may be caused by overheating of the adapter plate 2. It may be caused by static electricity problem of type c cable. |
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If you encounter this error, please update the firmware to the latest. If the error persists after updating the firmware, please contact after-sales support.
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1. Re-plug the type c cable on the adapter board. 2. It is possible that the adapter board or type c cable has lost connection. Please contact after-sales support. |
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| Motherboard error |
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1.Turn off the printer and wait more than a minute before restarting it. 2.Unplug the WIFI card from the motherboard and repeat the first step. 3.Contact after-sales support. |
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The motherboard can only be adapted to our modified klipper. our klippers are using the previous more stable version. It is currently not supported to upgrade the version of klipper. | |
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1. If the error is generated during printing. Please make sure that the printer model is selected correctly when slicing. 2. If the error occurs when moving the XYZ axis, please "homing" the XYZ axis first. Make sure that the process of "homing" is normal.
If the above methods can not fix the error, please send a video of the process of the error to the after-sales support. |
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The printer's configuration file is blank: You can re-upload the configuration file through the web page. |
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The printer's configuration file is missing: 1.You can re-upload the configuration file through the web page. 2. update the firmware |
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Trouble Shooting
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