¶ Windows
¶ Crash problem
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Upload log files
On the Windows platform, we log information into the 'log' directory of Studio. In case of software crashes, you can contact our customer service and send them the compressed log files, which will help us analyze the issue for you.
The log location is: C:\Users\Uername\AppData\Roaming\QIDIStudioInternal\log. -
Re-download and reinstall the software.
First, completely uninstall the software. Then, visit our official website or GitHub to download the client again and reinstall it.
¶ Unresponsiveness problem
When the application no longer responds to user actions, especially when the unresponsive dialog box appears, please follow these steps to obtain dump information.
- Open Windows Task Manager.
- Find the QIDI Studio task manager.
- Select "Create memory dump file" from the right-click context menu.
- Compress the dump file and send it to our customer service team via third-party cloud storage, such as a file-sharing service.
¶ 失去响应问题
当应用程序不再响应用户操作时，尤其是当出现无响应对话框时，请按照以下步骤获取转储信息。
- 打开 Windows 任务管理器。
- 找到 QIDI Studio 任务管理器。
- 从右键单击上下文菜单中选择“创建内存转储文件”。
- 压缩转储文件，并通过第三方云存储（例如文件共享服务）将其发送给我们的客户服务团队。
¶ Software startup failure
When the software fails to start, the following information is displayed:
It may be due to the Chinese language appearing in the installation path when you install the software. You only need to uninstall the software and reinstall it (Installation path in English).
¶ The software home page/Device page/Configuration wizard is blank
When you open the software, you find that home page, configuration page, device page, and login page appear blank (as shown in the following figure).
There are two possible reasons for this:
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The WebView2Loader.dll file is missing
Check whether the WebView2Loader.dll file exists in the installation directory corresponding to the software. If no, uninstall the software and reinstall it. -
The edgewebview2 driver is missing.
You can install the driver manually. Drive directory: software installation directory/plugins/MicrosoftEdgeWebView2RuntimeInstallerX64.exe.
(QIDIStudio 1.10.01.50 or later will automatically check whether the driver is installed during installation. If the driver is not installed, it will be installed automatically).