¶ Windows
¶ Crash problem
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Upload log files
On the Windows platform, we log information into the 'log' directory of Studio. In case of software crashes, you can contact our customer service and send them the compressed log files, which will help us analyze the issue for you.
The log location is: C:\Users\Uername\AppData\Roaming\QIDIStudioInternal\log. -
Re-download and reinstall the software.
First, completely uninstall the software. Then, visit our official website or GitHub to download the client again and reinstall it.
¶ Unresponsiveness problem
When the application no longer responds to user actions, especially when the unresponsive dialog box appears, please follow these steps to obtain dump information.
- Open Windows Task Manager.
- Find the QIDI Studio task manager.
- Select "Create memory dump file" from the right-click context menu.
- Compress the dump file and send it to our customer service team via third-party cloud storage, such as a file-sharing service.
